LatitudeLearning provides direct support only to authorized Portal Administrators within each organization.
No.
If you are an end user (employee, franchisee staff member, partner learner, dealer technician, etc.), you should not contact LatitudeLearning Support directly by phone or email.
LatitudeLearning does not manage individual learner accounts and cannot make changes to:
Usernames or passwords
Course enrollments
Certification assignments
Training requirements
Completion records
Access permissions
Organizational reporting
For privacy, security, and contractual reasons, support is provided exclusively to your organization’s designated Portal Administrator.
If you are experiencing issues with:
Logging in
Password resets
Missing courses
Certification requirements
Assigned training
Course completion records
Transcript access
Portal navigation
You must contact:
Your internal Training Department
Your Manager or Supervisor
Your HR team
Your Franchise Corporate Office
Your Partner Program Manager
Your organization’s LMS/Portal Administrator
Your organization controls your training portal and has the authority to resolve most issues immediately.
Only your organization’s authorized Portal Administrator may contact LatitudeLearning Support directly.
If a system-level issue exists, your administrator will:
Confirm the issue internally
Verify it is not user-specific
Submit an authorized support request to LatitudeLearning
This process ensures faster resolution, accurate troubleshooting, and proper data protection.
