Frequently Asked Questions

Our ClientCare team gets a lot of questions and we’re sharing some of the most commonly asked here … with answers to help keep you moving forward with your LMS!

Why did my User Import file fail to load?

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Why aren’t some managers being CC’d on LMS Messages?

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Can I find out if a Student has opened and viewed a resource file or link?

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Why does the Assessment Course Slide-in show more attempts made than those allowed?

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What’s the difference between Unlimited Enrollment and Unlimited Assessment Attempts?

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If our portal uses 2FA for login access recovery, can we remove the Forgot Password link?

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If a catalog is restricted by brands why can users see courses that are not associated with their brands?

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Why didn’t some users get the goal I assigned to them?

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Why is the Regenerate Generic Rule button on the Learning Path Accreditation tab disabled?

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Why won’t the Assessment open for students enrolled in the course?

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