Frequently Asked Questions

Our ClientCare team gets a lot of questions and we’re sharing some of the most commonly asked here … with answers to help keep you moving forward with your LMS!

I manage people. Why can’t I see My Team?

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How do I contact customer support?

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Can some course settings be different by organization?

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Why didn’t some users get the goal I assigned to them?

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Why didn’t my SCORM Package load?

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Why can’t some users see the courses in the catalog?

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Can I find out if a Student has opened and viewed a resource file or link?

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If a catalog is restricted by brands why can users see courses that are not associated with their brands?

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Why Can’t End Users Contact LatitudeLearning Directly?

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I’m enrolling users from Quick Enroll. Why does it say the user doesn’t exist?

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