Frequently Asked Questions

Our ClientCare team gets a lot of questions and we’re sharing some of the most commonly asked here … with answers to help keep you moving forward with your LMS!

Can I create new HTML pages in the LMS?

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What Is Customer Support’s Phone Number or Email Address?

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I’m enrolling users from Quick Enroll. Why does it say the user doesn’t exist?

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A user failed the course and can’t try again. What can I do?

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On which LMS Pages can I set Language controls?

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Why can’t some users see the courses in the catalog?

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I manage people. Why can’t I see My Team?

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Why does the Assessment Course Slide-in show more attempts made than those allowed?

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Can I find out if a Student has opened and viewed a resource file or link?

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What are the recommended sizes for LMS images?

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