Frequently Asked Questions

Our ClientCare team gets a lot of questions and we’re sharing some of the most commonly asked here … with answers to help keep you moving forward with your LMS!

I manage people. Why can’t I see My Team?

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Accreditation Goal Rules Only: Why aren’t goal rules auto-enrolling me in all of the relevant courses?

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Why didn’t my SCORM Package load?

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Why did my User Import file fail to load?

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Can I find out if a Student has opened and viewed a resource file or link?

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Can I create new HTML pages in the LMS?

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If our portal uses 2FA for login access recovery, can we remove the Forgot Password link?

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Why aren’t images being displayed in received email messages?

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I Forgot My Password. What Should I Do?

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Why aren’t some managers being CC’d on LMS Messages?

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