How do I contact customer support?

If you are an end user (employee, franchisee staff member, partner learner, dealer technician, etc.), you should not contact LatitudeLearning directly.

LatitudeLearning provides the learning platform technology, but your organization owns and manages your training portal, including user access, enrollments, certifications, and support processes.

Contact Your Organization First

If you are experiencing issues such as:

• Login problems

• Password resets

• Course enrollment questions

• Certification requirements

• Training assignments

• Completion records

• Portal navigation issues

• Questions about required training

• Access to reports or transcripts

You must contact:

• Your internal Training Department

• Your Manager or Supervisor

• Your HR team

• Your Portal Administrator

• Your Franchise Corporate Office

• Your Partner Program Manager

Your organization controls your account and has the authority to:

• Reset passwords

• Update your profile

• Assign or remove training

• Clarify certification requirements

• Investigate completion issues

• Escalate technical issues if necessary