ENHANCEMENT PENDING 7/7/2025

We are releasing a new version of Password Reset functionality on the evening of 7/7/2025.

Click HERE to navigate to the step-by-step details on the upcoming enhancements.

Feature Overview and Requirements

The LMS sets a six attempt limit on failed logins to your account before locking it. If you don’t recall your password, click Forgot Password under the Login button. After the fifth unsuccessful attempt, the Log In button is replaced by the Reset Your Password button. 

Once your account is locked, you must contact your portal administrator or support staff to unlock it. Do not contact LatitudeLearning for a new password unless you are a approved contact and Portal Administrator for your portal. For security reasons, it is not Latitude’s policy to make changes to user login security without the approval of an official portal administrator.

If your organization uses two-factor authentication, please review the Using Two Factor Authentication document under Useful Links to learn how to get access to the LMS.

Step by Step and Field Requirements

To Reset Your Password

If you do not remember the password to your LatitudeLearning® LMS account or if you have reached your fifth login attempt, you will need to initiate a password reset: 

1. From the login page, click Forgot Password or Reset Your Password to open the Forgot Password page.
2. Enter your username OR your email address and check the reCaptcha box.
3. Click Submit.
   The system will email you a new randomly generated password. 
4. Close and re-open your browser before attempting to log in with the new password.

The LMS will send you an email with a new system-generated password. After logging in with the new password, you are prompted to change your password before returning to the LMS. 

New process as of 7/7/25:

To Reset Your Password

1. From the login page, click “Forgot Password” to open the “Forgot Password” page.
2. Enter your username AND your email address and check the reCaptcha box.
3. Click Submit.
4. The system will send you an email with a link to reset your password within 5 minutes. 
5. Check your email titled “Password Reset Request” and click the “Reset Password” link in the email to open the “Reset Password” page. 
6. To reset your password, confirm your username and email and enter your new password noting the password requirements (Passwords must be at least 8 characters in length. At least one upper case letter, one lower case letter, and one number are required. Special characters are also allowed) and click “Submit“. 
7. You should see a “Password reset was successful” message. Click the “Back to Login” button to continue to the login page.

To Change Your Password Anytime

It is a good practice to change your LMS password regularly to protect your information and training history. If the portal administrator has enabled the Account feature for your use, you can change your password and other select account information on demand. If it has not, you must contact your portal administrator for assistance. 

1. When logged in, go to your Classic Home page My Details tab or from the Navigation menu, open the Account page if provided by your portal administrator.
2. In the password and password confirmation fields, provide and confirm your new password, then submit the changes.