There are a number of reasons SCORM packages (.zip files) fail to load in the LMS. Use this list to identify and correct the most common issues.
- SCORM Compliance: The files must be published from a SCORM authoring tool in a zip file that is in SCORM-compliant versions 1.2 or 2004 (1st, 2nd, and 3rd editions)
- File Size: The SCORM zip file must not exceed 500 MB in size. Above that, contact Latitude ClientCare to arrange for a developer to load the content.
- There are several places in the LMS information and the authored course content which must not include special characters (e.g. @, $, &, etc.) Note: Allowable characters are alphanumeric (A-Z and 0-9), hyphen (-), and underscore (_). Some non-English alphabetic characters may cause issues and if load fails, look for those.
- The course code in the LMS
- The filename of the SCORM output .ZIP file, which should also not include spaces.
- On some occasions, areas within the authored content itself, including the titles and identifiers that may be part of the publishing settings. Depending on how the content is authored, it could pose a potential problem if they exist in quiz titles, question titles, answer choices, or any place where interactional and navigational data in the SCORM/XML files could be suspect.
- Placement of the imsmanifest.xlm file: This file must be found under the root of the zip file, not in a folder.
