Why aren’t some managers being CC’d on LMS Messages?

1. A manager is getting notifications for an individual he or she no longer supervises.
2. A Direct Manager or Assistant Manager is not receiving notifications for an individual he or she does supervise.

Notifications are sent to managers based on the Organization they oversee and the Position they hold, according to their Primary Profile settings. When a manager is sent a notification for a student they no longer officially supervise, it is usually because the employee’s position in the LMS is still listed as subordinate to the former manager’s. Likewise, if the student’s new manager is not receiving notifications, the student’s position may be missing from the list of positions subordinate to the new manager’s.

You should also consider other factors in researching manager notification issues:

• LMS Role assignment does not determine a user’s managerial status. Any LMS user who is assigned a supervisory Position is granted managerial oversight of all users assigned to the same Organization with direct reporting relationships.
• If a manager has multiple positions within a profile, is the superior position set as “Primary”? Make sure the superior position is primary and that any expired position assignments are not set to primary.
• Does the manager preside over multiple locations which require him or her to have multiple profiles? It may be necessary to activate a secondary profile (using the Switch Profile options in the Header) to look at data related to a non-primary profile.

Portal administrators should review and update the position relationships, primary position settings within a profile, and primary/secondary profile settings whenever job changes occur to ensure smooth transitions during organizational change. For customers whose LMS user data is managed through nightly HR data feeds, corrections may need to be made within the HR system outside of the LMS.