If your import fails to process or one or more users are listed as exceptions, these are the most common issues to look for. Contact Support@LatitudeLearning.com and attach your CSV file if you continue to have issues. Viewing your .csv file in Excel may not show you everything that may be causing issues. We recommend viewing and editing your file in a text editor such as Notepad or Notepad++ (free app to download) for a true view into your data.
- Check your .csv filename. It should not contain any spaces or special characters (except hyphens or underscores).
- Check your data.
- If the column specifies a “code”, you can not use the corresponding description (e.g. position Manager instead of MNG)
- Make sure the code exists and is spelled correctly
- Data that contains leading zeroes (00123) or commas/apostrophes (Smith, Jr.) must be placed in quotations “00123” or “Smith, Jr.”
- Check your date formats for mm/dd/yyyy
- Check your columns
- Data is in the correct column and not shifted left or right
- All the columns are included and in the correct order
- All column names are unchanged from the original template
