I finished my eLearning. Why doesn’t the LMS recognize it?

If your course launches correctly in the LMS, but all or some users are having difficulty getting a successful completion, these are common issues:

• The LMS window and the course content “launch” window/tab must be open concurrently. If a student closes the LMS window, the SCORM engine cannot properly update score and status.
• Any interruption in network connectivity while a student is taking the course can interrupt or disconnect communication of status between the LMS and the course.
• Course configuration in the authoring tool may be problematic:
  • Success/completion factors are not being fully met by the student. Making them aware of the success factors or helping create navigation and workflows that guide them toward full completion can help.
  • The student does not navigate or exit the course in a way that triggers submission of final status or score to the LMS. For instance, if a final “Finish” button submits scores to the LMS but the user simply closes the course window.
  • Publishing settings such as “Report status to LMS as” can cause issues with the LMS and may need to be altered if initial attempts fail. These are the settings that tell the system to report as “Passed/Incomplete”, “Passed/Failed”, “Complete/Incomplete”, etc. Using “Passed/Incomplete” is usually successful.