Frequently Asked Questions

Our ClientCare team gets a lot of questions and we’re sharing some of the most commonly asked here … with answers to help keep you moving forward with your LMS!

Can I create new HTML pages in the LMS?

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I’m enrolling users from Quick Enroll. Why does it say the user doesn’t exist?

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Why can’t some users see the courses in the catalog?

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Why didn’t my SCORM Package load?

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Why aren’t some managers being CC’d on LMS Messages?

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Why didn’t some users get the goal I assigned to them?

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Can some course settings be different by organization?

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Why don’t links to courses work in LMS email messages?

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Why aren’t images being displayed in received email messages?

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My goal was removed, so why am I still enrolled in the courses?

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