Frequently Asked Questions - LatitudeLearning

Our ClientCare team gets a lot of questions and we’re sharing some of the most commonly asked here … with answers to help keep you moving forward with your LMS!

My goal was removed, so why am I still enrolled in the courses?

/Goal Assignment

Why Can’t End Users Contact LatitudeLearning Directly?

/Support

If our portal uses 2FA for login access recovery, can we remove the Forgot Password link?

/2FA, Credentials

Why won’t the Assessment open for students enrolled in the course?

/Assessments

Why does the Assessment Course Slide-in show more attempts made than those allowed?

/Assessment-Students