Frequently Asked Questions

Our ClientCare team gets a lot of questions and we’re sharing some of the most commonly asked here … with answers to help keep you moving forward with your LMS!

Why won’t the Assessment open for students enrolled in the course?

/

My goal was removed, so why am I still enrolled in the courses?

/

If our portal uses 2FA for login access recovery, can we remove the Forgot Password link?

/,

On which LMS Pages can I set Language controls?

/

Why didn’t some users get the goal I assigned to them?

/

I’m enrolling users from Quick Enroll. Why does it say the user doesn’t exist?

/

Why didn’t my SCORM Package load?

/,

Why don’t links to courses work in LMS email messages?

/

Why aren’t images being displayed in received email messages?

/

What’s the difference between Unlimited Enrollment and Unlimited Assessment Attempts?

/
Load More