Frequently Asked Questions

Our ClientCare team gets a lot of questions and we’re sharing some of the most commonly asked here … with answers to help keep you moving forward with your LMS!

On which LMS Pages can I set Language controls?

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Why aren’t some managers being CC’d on LMS Messages?

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Can I find out if a Student has opened and viewed a resource file or link?

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Why did my User Import file fail to load?

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Why can’t some users see the courses in the catalog?

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I manage people. Why can’t I see My Team?

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If our portal uses 2FA for login access recovery, can we remove the Forgot Password link?

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Why didn’t some users get the goal I assigned to them?

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Why Is A User’s Accreditation Not Achieved?

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Why won’t the Assessment open for students enrolled in the course?

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