Frequently Asked Questions

Our ClientCare team gets a lot of questions and we’re sharing some of the most commonly asked here … with answers to help keep you moving forward with your LMS!

Why does the Assessment Course Slide-in show more attempts made than those allowed?

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My goal was removed, so why am I still enrolled in the courses?

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If a catalog is restricted by brands why can users see courses that are not associated with their brands?

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I manage people. Why can’t I see My Team?

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Accreditation Goal Rules Only: Why aren’t goal rules auto-enrolling me in all of the relevant courses?

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Why Is A User’s Accreditation Not Achieved?

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What’s the difference between Unlimited Enrollment and Unlimited Assessment Attempts?

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Why aren’t images being displayed in received email messages?

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I Forgot My Password. What Should I Do?

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On which LMS Pages can I set Language controls?

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