Frequently Asked Questions

Our ClientCare team gets a lot of questions and we’re sharing some of the most commonly asked here … with answers to help keep you moving forward with your LMS!

Can I create new HTML pages in the LMS?

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Why aren’t images being displayed in received email messages?

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A user failed the course and can’t try again. What can I do?

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Can some course settings be different by organization?

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If our portal uses 2FA for login access recovery, can we remove the Forgot Password link?

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Why can’t some users see the courses in the catalog?

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I finished my eLearning. Why doesn’t the LMS recognize it?

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What’s the difference between Unlimited Enrollment and Unlimited Assessment Attempts?

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Why don’t links to courses work in LMS email messages?

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Why aren’t some managers being CC’d on LMS Messages?

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